Refund policy

Due to the hygienic nature of cosmetic products, all sales are final.

 

No Returns or Exchanges

We do not accept returns or exchanges once an order has been shipped.

 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the issue

We will review the issue and offer a replacement or store credit where appropriate.

Please note:

• “Damaged product” refers to broken wands, cracked tubes, or malfunctions.

• Air bubbles, slight color variations, or texture differences are normal for handmade products.

Lost or Stolen Packages

Simply Kissed is not responsible for lost or stolen packages once marked as delivered by the shipping carrier.

 

Contact

For refund-related inquiries, please contact us at:

simplykissedxo@gmail.com